Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following information:

• Full name
• Mobile number
• Email address
• Date of birth (optional)
• Billing address
• Transaction details (non-sensitive)
• Booking details (services, preferred location, stylist, etc.)
• Feedback or enquiry details

1.2 Payment Information

• We do not store your card or banking information.
• Payments are processed through secure PCI-DSS compliant gateways such as BillDesk, Razorpay and ICICI-supported gateways.

1.3 Technical / Usage Information

• IP address
• Browser and device information
• Pages visited
• Cookies and tracking tools
• Approximate location (not GPS)

2. How We Use Your Information

Your information is used to:

• Process salon bookings and provide services
• Manage and validate membership vouchers
• Send booking confirmations, reminders and service updates
• Improve website performance and user experience
• Personalise offers and promotions
• Respond to your enquiries
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

3.1 Franchise Partners

To fulfil your bookings and provide salon services at Naturals franchise locations across India.

3.2 Legal Compliance

We may disclose data if required by law, regulation or court order.

4. Cookies and Tracking Technologies

We use cookies to:

• Enable essential website features
• Improve website performance
• Understand user behaviour
• Provide personalised offers

You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We use industry-standard security measures including:

• SSL/TLS encryption
• Firewall and AWS network security
• Secure database storage
• Strict access control
• Regular security monitoring

While we take all reasonable measures, no system is 100% secure.

6. Data Retention

We retain personal data only as long as necessary for delivering services, legal and regulatory compliance, and business operations such as audit and fraud prevention.

7. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If such data is found, it will be deleted promptly.

8. Links to Third-Party Websites

The website may contain links to external sites. Naturals is not responsible for their content, data usage, or privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.